Refund and Returns Policy

At Gauranga Handicraft, we take great pride in offering high-quality handcrafted products. If you are not completely satisfied with your purchase, we are here to help. Please read our Refund and Returns Policy carefully.

1. Returns Policy

Eligibility for Returns

We accept returns under the following conditions:

  • The item must be unused, undamaged, and in its original packaging.
  • The return request must be made within 5 days of delivery.
  • Customized or personalized products cannot be returned unless they arrive damaged or defective.

Return Process

To initiate a return:

  1. Contact us at lalit@gaurangahandicrafts.com or call us at +91 96500 45106 with your order details and reason for return.
  2. Ship the product to our return address:
    Gauranga Handicraft
    B-12/09, SITE-B, Industrial Area Surajpur, Greater Noida (UP)-201306, Bharat
  3. Once we receive and inspect the returned item, we will notify you of the approval or rejection of your return request.

Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • We recommend using a trackable shipping service to ensure safe return delivery.

2. Refund Policy

Eligibility for Refunds

Refunds are issued in the following cases:

  • The product is damaged or defective upon arrival.
  • The wrong product was shipped to you.
  • The return meets our eligibility criteria.

Refund Process

  • Once your return is approved, we will initiate a refund to your original payment method.
  • Refund amount will be credited with in 5-6 days for your original payment method*
  • If you do not receive your refund, please check with your bank or payment provider, as processing times may vary.

3. Exchange Policy

If you receive a defective or incorrect product, we will gladly exchange it for the correct item. Please contact us within 7 days of delivery to arrange an exchange.

4. Non-Returnable & Non-Refundable Items

The following items cannot be returned or refunded:

  • Customized or personalized products.
  • Items that show signs of use, damage, or alteration.
  • Products purchased on sale or clearance (unless defective).

5. Contact Us

If you have any questions or need further assistance with returns or refunds, please reach out to us:

📍 Gauranga Handicraft
🏭 Factory Address: B-12/09, SITE-B, Industrial Area Surajpur, Greater Noida (UP)-201306, Bharat
📞 Phone: +91 96500 45106, +91 9911411494
📧 Email: lalit@gaurangahandicrafts.com

By purchasing from Gauranga Handicraft, you agree to the terms of this Refund and Returns Policy.